{"id":277,"date":"2021-11-17T17:10:19","date_gmt":"2021-11-17T22:10:19","guid":{"rendered":"https:\/\/solutionsatk.com\/?page_id=277"},"modified":"2025-06-06T02:01:38","modified_gmt":"2025-06-06T06:01:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/solutionsatk.com\/?page_id=277","title":{"rendered":"FAQ"},"content":{"rendered":"<div\n      class=\"kv-control-placeholder kv-_page\"\n      data-kv-control=\"1\">\n    <\/div> <section class=\"background-id_2 section-1637187678567 fenosa25\" style=\" position:relative;\">\n  <a name=\"section1637187678567\"><\/a>\n    <div\n    class=\"kv-control-placeholder kv-_section\"\n    data-kv-control=\"background\">\n  <\/div> <div class='kv-background  ' style=\" background-color: rgb(26,72,147);\">\n        \n        <div class='kv-background-inner '  style=\"\n          \n          \n          \n          background-color: rgb(26,72,147);\n          \"><\/div>\n          \n<\/div>\n\n  <div class=\"position-relative kv-content\">\n    <div\n    class=\"kv-control-placeholder kv-_section\"\n    data-kv-control=\"content\">\n  <\/div> <div class=\"kv-ee-section kv-ee-section--lg kv-ee-align-left\"><div class=\"kv-ee-container\"><div class=\"kv-ee-row\"><div class=\"kv-ee-section-text kv-ee-col-lg-8 kv-ee-move\">  <h2 class=\"kv-ee-section-title kv-ee-section-title--md\" data-type=\"text\" tabindex=\"0\">Welcome to Solutions ATK<span data-prop=\"title\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h2> <p class=\"kv-ee-section-subtitle kv-ee-section-subtitle--sm\" data-type=\"text\" tabindex=\"0\">Quickly get support by downloading the remote access tool.\n<span data-prop=\"subtitle\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p>  <a  class=\"\n    kv-ee-button-md kv-ee-button undefined\n    kv-ee-button-dynamic-buttons kv-button-instant-edit\n    kv-ee-button-primary\n  \" data-index=\"0\" data-type=\"button\" tabindex=\"0\" data-href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.exe\" href=\"https:\/\/download.teamviewer.com\/download\/TeamViewerQS.exe\"   data-property=\"buttons\"  >\n        \n        \n        <div style=\"\" class=\"kv-ee-button-has-title\">REMOTE SUPPORT<div\n          data-editable=\"button\"\n          data-prop=\"buttons.0.title\"\n          style=\"display:none;\">\n        <\/div><\/div>\n      <\/a> <\/div><\/div><\/div><\/div>\n  <\/div>\n<\/section>\n<style scoped>.fenosa25 .kv-ee-featured-image{width:6rem;height:6rem;background-size:cover;background-position:center;display:flex;align-items:center;justify-content:center;background-color:var(--kv-ee-accent2);border-radius:100%;box-shadow:0 .5rem 2rem rgba(0,0,0,.16);margin:0 auto 2rem}@media(max-width:575.99px){.fenosa25 .kv-ee-featured-image{margin:0 auto 1rem !important;width:4.5rem;height:4.5rem}}.fenosa25 .kv-ee-featured-image i{font-size:2.5rem;color:var(--kv-ee-text1-accent2);text-shadow:none}@media(max-width:575.99px){.fenosa25 .kv-ee-featured-image i{font-size:2rem}}.fenosa25 .kv-ee-button{margin-top:.5rem}.fenosa25 .kv-ee-featured-image{margin:0 auto 2rem}.fenosa25 .kv-ee-move{margin:0 auto}.fenosa25 .kv-ee-align-left{text-align:left}.fenosa25 .kv-ee-align-left .kv-ee-move{margin:0 auto 0 0}.fenosa25 .kv-ee-align-left .kv-ee-featured-image{margin:0 auto 2rem 0}.fenosa25 .kv-ee-align-left .kv-ee-button{margin-right:.5rem}.fenosa25 .kv-ee-align-center{text-align:center}.fenosa25 .kv-ee-align-center .kv-ee-move{margin:0 auto}.fenosa25 .kv-ee-align-center .kv-ee-featured-image{margin:0 auto 2rem}.fenosa25 .kv-ee-align-center .kv-ee-button{margin-right:.25rem;margin-left:.25rem}.fenosa25 .kv-ee-align-right{text-align:right}.fenosa25 .kv-ee-align-right .kv-ee-move{margin:0 0 0 auto}.fenosa25 .kv-ee-align-right .kv-ee-featured-image{margin:0 0 2rem auto}.fenosa25 .kv-ee-align-right .kv-ee-button{margin-left:.5rem}<\/style><div\n      class=\"kv-control-placeholder kv-_page\"\n      data-kv-control=\"2\">\n    <\/div> <section class=\"background-id_0 section-1626289444454 datoxo63 vogihe76 undefined\" style=\" position:relative;\">\n  <a name=\"section1626289444454\"><\/a>\n    <div\n    class=\"kv-control-placeholder kv-_section\"\n    data-kv-control=\"background\">\n  <\/div> <div class='kv-background  ' style=\" background-color: rgb(255,255,255);\">\n        \n        <div class='kv-background-inner '  style=\"\n          \n          \n          \n          background-color: rgb(255,255,255);\n          \"><\/div>\n          \n<\/div>\n\n  <div class=\"position-relative kv-content\">\n    <div\n    class=\"kv-control-placeholder kv-_section\"\n    data-kv-control=\"content\">\n  <\/div> <div class=\"kv-ee-section kv-ee-section--lg kv-ee-align-left\"><div class=\"kv-ee-container\"><div class=\"kv-ee-row\"><div class=\"kv-ee-col-12 kv-ee-titles kv-ee-section-text\"> <h2 class=\"kv-ee-section-title kv-ee-section-title--sm\" data-type=\"text\" tabindex=\"0\">FAQ &#8211; Fequently Asked Questions<span data-prop=\"title\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h2>   <\/div><\/div><\/div><div class=\"kv-ee-container kv-ee-list\"> <div\n    class=\"kv-control-placeholder kv-_content\"\n    data-kv-control=\"list\">\n  <\/div><div class=\"kv-ee-list-control\">\n    <div class=\"kv-ee-row\" data-type=\"list\">\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"0\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">Why choose us?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">We stand out from the competition with our personalized, courteous, friendly, and stress-free service. <br>Quickly regain peace of mind\u2014no hassle, no headaches.\n<br>On top of that, you can count on the expertise of our seasoned technicians.&nbsp;<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"1\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">What is your specialty?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">With a broad technical background, we cover a wide range of IT services. You can be confident you&#8217;ll receive quality service no matter the issue.<br><br>\n\nIn the rare case we can&#8217;t complete the work ourselves, we&#8217;ll guide you to a trusted resource who can.\n<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"2\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">What are the service terms?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">3 available service options:<br>\n<br>&#8211; Remote support (via TeamViewer)\n<br>&#8211; Drop off your computer\n<br>&#8211; On-site service at your location<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"3\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">Where are you located?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">We are located in Leduc, AB.\n<br><br>\nWe offer on-site service in Leduc, and surrounding area (Beaumont, Devon, Edmonton&#8230;)&nbsp;<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"4\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">What are your rates?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">Each case is unique.\n<br><br>\nTo provide the most accurate and personalized service, please contact us for a free estimate.\n<br><br>\nOn-site technician visits are billed with a 1-hour minimum.&nbsp;<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"5\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">Do you offer a warranty?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">We honor the manufacturer&#8217;s warranty on any purchased parts and guarantee our installation labor for 90 days.\n<br><br>\nAfter a support visit, you also receive 1 hour of free remote technical support.&nbsp;<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"6\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">What are the payment methods?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">3 accepted payment methods:<br>\n<br>&#8211; Cash<br>&#8211; Interac e-Transfer<br>&#8211; Credit card \/ PayPal (Via Square)<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n        <div\n    class=\"kv-control-placeholder kv-_list\"\n    data-kv-control=\"7\">\n  <\/div> <div class=\"kv-ee-col-12 kv-ee-col-sm-6 kv-ee-mx-auto kv-ee-mx-lg-0\"><div class=\"kv-ee-faq kv-ee-shadow\"><div class=\"kv-ee-header\"><h3 class=\"kv-ee-question kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">What are the terms and conditions?\n<span data-prop=\"question\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/h3> <\/div> <p class=\"kv-ee-answer kv-ee-body--md\" data-type=\"text\" tabindex=\"0\">Phone:<br>&#8211; Response within 4 hours\n<br><br>Email:<br>&#8211; Response within 24 hours\n<span data-prop=\"answer\" class=\"ck-editable-element\" data-editable=\"basic\" style=\"display:none;\"><\/span><\/p> <\/div><\/div>\n    <\/div>\n<\/div> <\/div><\/div>\n  <\/div>\n<\/section>\n<style scoped>.datoxo63 .kv-ee-row{justify-content:flex-start}.datoxo63 .kv-ee-align-center .kv-ee-container.kv-ee-list>div>.kv-ee-row{justify-content:center}.datoxo63 .kv-ee-align-center .kv-ee-titles{text-align:center}.datoxo63 .kv-ee-align-right .kv-ee-container.kv-ee-list>div>.kv-ee-row{justify-content:flex-end}.datoxo63 .kv-ee-align-right .kv-ee-titles{text-align:right}.datoxo63 .kv-ee-align-left .kv-ee-container.kv-ee-list>div>.kv-ee-row{justify-content:flex-start}.datoxo63 .kv-ee-align-left .kv-ee-titles{text-align:left}.datoxo63 .kv-ee-section-text{margin-bottom:1rem}.datoxo63 .kv-ee-section-description{margin-bottom:1rem}.vogihe76 .kv-ee-faq{margin:1rem 0;border-radius:2px;background:var(--kv-ee-card);color:var(--kv-ee-text1-card);text-shadow:none;overflow:hidden}.vogihe76 .kv-ee-faq.kv-ee-shadow{box-shadow:0 10px 15px -5px rgba(0,0,0,.16),0 10px 20px rgba(0,0,0,.08)}.vogihe76 h3{display:block;font-weight:bold;margin:0}.vogihe76 .kv-ee-header{background:var(--kv-ee-accent1);color:var(--kv-ee-text1-accent1);text-shadow:none;padding:.75rem 1rem;width:100%;position:relative;margin-bottom:.75rem}.vogihe76 .kv-ee-header:before{content:\"\";display:block;width:.75rem;height:.75rem;position:absolute;background:var(--kv-ee-accent1);bottom:-.375rem;left:1.2rem;transform:rotate(45deg)}.vogihe76 .kv-ee-faq p{margin:.75rem 1rem}.vogihe76 .kv-ee-align-center .kv-ee-faq{text-align:center}.vogihe76 .kv-ee-align-center .kv-ee-faq .kv-ee-header:before{left:calc(50% - .375rem)}.vogihe76 .kv-ee-align-right .kv-ee-faq{text-align:right}.vogihe76 .kv-ee-align-right .kv-ee-faq .kv-ee-header:before{left:calc(100% - 1.95rem)}<\/style>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"wb4wp-template.php","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"WB4WB4WP_MODE":"","WB4WP_PAGE_SCRIPTS":"","WB4WP_PAGE_STYLES":"","WB4WP_PAGE_FONTS":"","WB4WP_PAGE_HEADER":"","WB4WP_PAGE_FOOTER":"","_mi_skip_tracking":false,"footnotes":""},"class_list":["post-277","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/solutionsatk.com\/index.php?rest_route=\/wp\/v2\/pages\/277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solutionsatk.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/solutionsatk.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/solutionsatk.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/solutionsatk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=277"}],"version-history":[{"count":0,"href":"https:\/\/solutionsatk.com\/index.php?rest_route=\/wp\/v2\/pages\/277\/revisions"}],"wp:attachment":[{"href":"https:\/\/solutionsatk.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}